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POLICIES

Cancellation Policy:

Please cancel a ride 8 hours before the scheduled ride in order to avoid the loss of a Ride credit. If you cancel after the 8-hour window has closed, you will forfeit one ride. If you cancel outside of the 8-hour window, a ride credit will be added back to your account. The only way to cancel a ride is to log onto your account and click “unreserve.”  The UNLIMITED SUMMER SPECIAL is governed by the same policies.  In the event of a no show or late cancellation on a sold-out Ride, a $10 fee will automatically be charged to the credit card on file.  This package cannot be shared.

Expiration, Refunds and Pricing Policies:

ALL single Rides and Ride packs have expiration dates.  Please make note of your expiration date upon purchase.  Refunds will be honored within 14 days of purchase for UNUSED  Ride packs only.  There is no refund on unused, unlimited packs.  We reserve the right to change all advertised pricing options at any time with or without notice.

 

Waitlist Policy:

If a ride is full, you will be given the option to be added to the waitlist. If a bike becomes available for that ride, you will be notified via email or if it’s last minute, we will call you.  You must have ride credits in your account to be added to a waitlist.

 

On-Time Arrival/Departure Policy:

Riders are asked to arrive at the studio 10 minutes prior to class for bike set-up. All rides will start on time and riders will not be permitted to enter the studio after the warm-up song is finished.  If you need to leave early, we request that you only do so at the cool-down/stretch sequence.  We prefer that this does not occur on a regular basis as the cool-down and stretch is an important element to the Ride.  If you have the potential for an emergency situation to occur during the Ride (i.e. you are on call, have a sick child, etc) please notify the front desk.  All early exits should occur out of the door leading to the cubby area.

 

Inclement Weather Policy:

The safety of our Riders and Instructors is of the utmost importance.  Any schedule changes or Ride cancellations due to inclement weather will be communicated via e-mail, posted on our website, social media and the master schedule.  We follow the Portsmouth school system as a guideline, however, if you do not feel comfortable driving in winter weather, please cancel online and email the studio.